General Terms and Conditions

Safety and security when you shop

The following terms of sale and delivery apply to all deliveries from Stadsing A/S. The conditions apply in cases where no other agreement has been made between you as the buyer and Stadsing A/S.

As of 01.05.2023, purchases from Stadsing A/S can only be made via a CVR number.
In addition, you must be registered as a customer with Stadsing A/S.

Order confirmation
When you have placed an order, you will receive an order confirmation by e-mail stating which product(s) you have purchased.

IMPORTANT
Upon delivery we recommend that the packaging is inspected carefully so that any transport damage can be discovered upon receipt. If the item is not in order when received, or if you find hidden damage to the item (where there have been no visible signs on the packaging), please contact Stadsing A/S by phone 70 15 34 00 or kundesupport@stadsing.dk as soon as possible and within a reasonable time. In case of damage/defects the product MUST NEVER be put into use before you have had a dialogue with Stadsing A/S' customer service and we have given approval for use.

We recommend that hidden damages discovered after unpacking are reported no later than the next business day at 12:00, as this significantly eases the burden of proof with the carrier/warehouse.

If the item's packaging is damaged upon receipt, we recommend that you note this on the consignment note when you sign for receipt. However, you should refuse acceptance of the item if the item itself is clearly damaged. Afterwards, please contact Stadsing A/S to agree on the further procedure.

If you live in a remote location, have a garage or similar, it can be agreed that the item is left without a signature. In that case it will be at your own risk regarding theft or possible damage. If this is desired, it can be noted in the comments field when placing the order.

Stadsing A/S delivers goods to all VAT-registered addresses. If you are not VAT-registered, you can either choose to have the goods delivered to a company you have access to and are allowed to use as recipient (for example a workplace) or you can pick up the goods at Danske Fragtmænd at their terminal.

If no one is present at the VAT-registered address when the carrier arrives, the carrier will take the goods back. You must then arrange a new delivery through Stadsing A/S or arrange collection yourself. If we must deliver the item to you again, you must bear the shipping costs yourself.

Price and payment
All prices are excl. VAT, packaging fees and environmental charges. If Stadsing A/S' costs increase as a result of higher labor costs, transport or insurance premiums, customs, duties, taxes, exchange rates or other circumstances beyond Stadsing A/S' control, Stadsing A/S reserves the right to adjust prices to cover these without prior notice. It is the buyer's responsibility to obtain information about current prices.

You can order your goods online and pay with Visa/Dankort, MasterCard, American Express. When paying with MasterCard or American Express a fee of 1.25% of the purchase applies.

If payment is made by card, you are always protected against misuse. You have the possibility to dispute a payment when you receive your payment statement. You have no deductible in case your card is misused in an online store that uses SSL (Secure Socket Layer) in its payment system. Thus you are better protected than in the physical world, where you have a deductible of DKK 1,200 when your Dankort is misused using the PIN code. Data you send when purchasing with a payment card is encrypted (SSL), and therefore only PBS can read it. Neither Stadsing A/S nor others can read the data.

The amount for the goods will only be charged when the goods are dispatched from our warehouse. On your bank statement the transfer to Stadsing A/S will be shown as "Stadsing A/S".

Stadsing A/S' payment term is cash on delivery. When the first payment has been received, the payment term changes to 10 days net provided satisfactory credit information or unless otherwise agreed.
An invoice is sent electronically either by email or via EAN number. If an invoice is requested to be sent by post, a fee of kr. 45,00 will be charged.
When sending a reminder a fee of 100,00 DKK is charged. If payment is not made on time a compensation fee of 310,00 DKK will be charged, and a monthly interest of 8.2% will be calculated from the due date until payment is made. Stadsing A/S reserves the right not to make further deliveries if payment for previous deliveries has not been made on time.

Stadsing A/S reserves the right to change the general or agreed payment terms without notice.

Reservation for pricing errors, sold-out goods etc.
In cases of pricing errors, sold-out or discontinued items, typing errors or force majeure, Stadsing A/S reserves the right to cancel the agreement in whole or in part, or to postpone delivery.

Examples of force majeure include labor disputes, war or military call-up, blockade, closures, political unrest, any state intervention, shortage of fuel or other circumstances beyond Stadsing A/S' control which affect Stadsing A/S' ability to fulfil its delivery obligations.

Stadsing A/S accepts liability for damages caused by our products only if they have been used exactly as prescribed on the safety data sheet and product sheet.

Shipping
Deliveries within Denmark are shipped D.D.P. (Delivery Duty Paid) according to the applicable Incoterms. This means that freight and insurance are paid by Stadsing A/S, and the risk transfer occurs at the delivery location. Delivery of products from Stadsing A/S is free of charge for purchases over kr. 1.300,00. For purchases below this, a fee of kr. 110,00 per order is charged. Deliveries to the Faroe Islands, Greenland and Iceland are shipped F.O.B. Danish port (Free On Board) according to the applicable Incoterms. If the buyer desires a shipping method that deviates from the seller's normal method, the buyer may be charged the full shipping cost. Stadsing A/S determines the method of shipment for goods that are subject to special legal rules or other regulations regarding shipment.

Defects and delays
Delay in delivery does not entitle the seller to compensation. If there are defects in the delivered goods, the buyer may within 8 days after delivery require repair or replacement at Stadsing A/S' option. The buyer may only cancel the agreement if there is a material defect and Stadsing A/S does not repair/replace within a reasonable period. Only if the agreement is cancelled may the buyer claim compensation from Stadsing A/S, and such compensation may never exceed the agreed purchase price for the delivered goods.

Remedy does not cover cases where defects are due to the delivery not being maintained and used in full accordance with given instructions, incorrect or inappropriate use, alterations or technical interventions carried out without Stadsing A/S' prior written consent, extraordinary influences, repairs carried out by workshops not approved by Stadsing A/S, or use of non-original spare parts or accessories. Parts of the delivery that are not manufactured by Stadsing A/S are only compensated to the extent that the seller obtains compensation from Stadsing A/S' subcontractors. Consequential damages, including business interruption, loss of time, loss of profit or other indirect losses, are not compensated.

Use of the product
In connection with the sale of products, the buyer has been informed, via safety data sheets and product labels or otherwise, about the correct use and properties of the product to an extent that enables the buyer to assess the product's suitability. Distributed brochures or safety data sheets will not automatically be replaced by new versions, but legal requirements on updating supplier instructions are respected. Before use, the buyer must decide whether the product is suitable for the intended task, and the buyer bears all risk and responsibility for use of the product. It is the buyer's responsibility in case of resale to pass on the received information.

Safety data sheets and product sheets (SDS)
Safety data sheets and product sheets are available on the webshop.

Liability for damage caused by the delivery (product liability)
For product damage not covered by the Product Liability Act, the seller is only liable if it is proven that the damage is due to fault or negligence by Stadsing A/S or others for whom it is responsible. Stadsing A/S is not liable for damage to products manufactured by the buyer or products of which these form part. Stadsing A/S is not liable for loss of earnings, lost working time or other indirect losses. These limitations of Stadsing A/S' liability do not apply if the company has been guilty of gross negligence. For product damage not covered by the Product Liability Act, however, the seller is in any case only liable to the extent that coverage is obtained under the product liability insurance taken out by Stadsing A/S. Stadsing A/S' liability for damage to items that by their nature are usually intended for non-commercial use and are mainly used by the injured party accordingly, as well as the seller's liability for personal injury, is governed by the Product Liability Act.

Retention of title
The supplier reserves ownership of the delivered goods until full payment has been made.

In the event of the customer's payment default, the supplier is entitled to repossess the delivered goods without prior notice, and the customer is obliged to surrender them. On repossession under the retention of title, the customer must compensate any loss and all costs, including attorney's fees, which the supplier may incur.

The customer is not entitled to resell, transfer, pledge, lend, rent out or otherwise dispose of the delivered goods or have them incorporated into real property in such a way that the retention of title cannot be maintained until full payment has been made. If third parties initiate legal action against the delivered goods, including seizure, the customer is obliged to notify the supplier immediately.

Governing law and venue
The parties agree to seek to resolve any disagreements through negotiation. Failing an amicable solution, disputes between Stadsing A/S and the buyer will be decided according to Danish law at Stadsing A/S' place of jurisdiction.

Privacy policy - What information is collected?
When you as a customer place an order in our webshop, the entered information is stored in our system. We store your name, address, telephone number and any e-mail address. In addition to personal information, your IP address and the website you may have clicked from to reach Stadsing.dk are also logged.
Cookies are used on the site. These are used for search optimization. In Internet Explorer cookies are deleted under the menu Tools -> Internet Options -> Delete

What are your data used for?
Your information is stored in our system so that we can send you your goods and to find your previous purchases and thereby give you the best possible support. When you have placed an order, you will receive an order confirmation by e-mail.
Only employees at Stadsing A/S have access to the entered information and no data is given to third parties.
As a registrant you always have the right to access your data, and you can object to a registration in accordance with the rules in the Data Protection Act. We do not use log statistics. The data controller is Stadsing A/S.

Right of withdrawal
Returns: Any return of goods can only take place after acceptance by a sales consultant or customer service representative within 15 working days.
All returns of goods are to Stadsing A/S, Nørresundby, D.D.P.(Delivery Duty Paid) according to Incoterms 2000 unless otherwise agreed.
It is not possible to return special-order items, outlet or logo items.”

You have a limited right of return on goods purchased from Stadsing A/S, provided that you return the item within 15 working days in the same condition and quantity as you received it, which means unused and in the original sales packaging.
The exception is special-order items, outlet and logo items. If you wish to return an unused item, you must fill in our return form on the website. We will arrange for the item to be collected by Danske Fragtmænd.
We will automatically deduct kr. 99,00 in return shipping fee per package and kr. 599,00 per pallet. You may also exercise your right of return by refusing acceptance of the item at your address.”

Purchase of dispensers from WeCare^® and Katrin
All WeCare^®- and Katrin dispensers include a 3-year dispenser loan agreement for consumables, with the exception of Katrin dispensers in stainless steel.

Terms of the dispenser loan agreement:

• The loan agreement runs for a minimum of 3 years
• The loaned dispensers remain the property of Stadsing A/S and must be returned at the end of the loan period
• Only products purchased from Stadsing A/S may be used in the dispensers
• If non-Stadsing products are used in the dispensers, an invoice of kr. 400 per unit will be issued
• As long as the dispensers are under this contract, they are covered by a lifetime warranty
• However, this does not apply in cases of vandalism, violence or similar
• The loan agreement does not cover any use of batteries
• Transfer of dispensers to third parties or moving dispensers to another address may only take place with Stadsing A/S' approval